Privacy Policy
Man with Van Upminster Bridge Privacy Policy
This Privacy Policy explains how Man with Van Upminster Bridge collects, uses, stores and protects personal data relating to customers and potential customers in the Upminster Bridge area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Upminster Bridge customers and service users located in the Upminster Bridge area, including people who contact us to request quotes, make bookings, or ask questions about our services.
Who we are and scope of this policy
Man with Van Upminster Bridge provides man and van, moving and related transport services in and around the Upminster Bridge area. For the purposes of data protection law, we act as the data controller for the personal data we collect and use in connection with our services. This means we decide how and why your personal data is processed.
This Privacy Policy covers personal data collected through telephone enquiries, text or messaging enquiries, online quote requests, booking forms, and any other direct contact you have with us in relation to our services.
Personal data we collect
We only collect personal data that is necessary to provide and manage our services. The types of personal data we may collect include:
Contact and identity details such as your name, residential or business address, collection and delivery addresses, and any other addresses relevant to your move.
Communication details such as the information you give us when you contact us to request a quote, ask a question, make a booking, provide feedback or make a complaint.
Service and booking details including dates and times of moves, type and size of move, access details at collection and delivery locations, parking information, and any special instructions you provide.
Payment related details such as information necessary to process your payment, limited to what is required for invoicing and accounting purposes. We do not store full card details when using third party payment processors.
Technical and usage information where relevant, such as records of communications with you and basic device or browser information if you access our online forms or website.
We do not intentionally collect special categories of personal data, such as health information, unless you choose to provide such information to help us tailor our service to your needs, for example mobility or access requirements.
How we collect your data
We collect personal data directly from you when you contact us by phone, messaging services, or through online forms to request a quote, make a booking, or ask for information about our services. We may also collect data when you respond to our advertisements or provide feedback about our services.
In some cases, another person may give us your details to arrange a move on your behalf, for example a family member, landlord or business contact. In these circumstances we will treat your data in accordance with this Privacy Policy.
Lawful bases for processing
We process your personal data under one or more of the following lawful bases:
Contract: We process your data where it is necessary to enter into or perform a contract with you, such as providing quotes, confirming bookings, carrying out moves and processing payments.
Legitimate interests: We process your data where it is necessary for our legitimate business interests, such as managing our business operations, improving our services, responding to enquiries, and keeping appropriate records. We only rely on this basis where our interests are not overridden by your data protection rights.
Legal obligation: We process your data where required to comply with legal obligations, such as tax and accounting rules, record keeping requirements and responding to lawful requests from public authorities.
Consent: Where required by law, we rely on your consent for specific processing activities, such as certain forms of marketing. You can withdraw your consent at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide quotes, respond to your enquiries and give you information about our services.
To manage and deliver your bookings, including planning routes, confirming dates and times, and coordinating collection and delivery addresses.
To communicate with you before, during and after your move, including sending confirmations, updates and follow up messages in relation to our services.
To process payments, manage invoices and maintain financial records in line with legal and accounting requirements.
To manage our business operations, including administration, quality control, logistics planning and staff management.
To handle any complaints, disputes or legal claims, and to protect our rights, property and safety and that of our customers and staff.
To improve our services, including analysing feedback and service performance.
Data sharing and processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers and processors who help us deliver our services, such as payment processors, accounting or bookkeeping providers, communication and scheduling tools, or secure data storage providers. These third parties act as data processors and are required to process your data only on our documented instructions and to keep it secure.
Drivers, crew members or subcontracted movers who need relevant information to carry out your move, such as your name, contact details, and collection and delivery addresses.
Professional advisers, such as legal or financial advisers, where necessary to obtain advice or protect our legal rights.
Public authorities, regulators or law enforcement bodies where we are legally required to share information or where it is necessary to protect our rights or the rights of others.
Where service providers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure your personal data is protected in accordance with applicable data protection laws, such as using standard contractual clauses or ensuring that the recipient operates in a country with adequate data protection standards.
Data retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements.
In general, we retain basic booking and invoice information for a number of years after the end of our relationship with you, in line with tax and accounting rules. Communications and enquiry records may be kept for a shorter period, sufficient to respond to your enquiry, follow up if needed, and maintain business records.
When we no longer need your data, we will securely delete or anonymise it so that you can no longer be identified from it.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to personal data to staff and service providers who need it to perform their duties, maintaining secure systems, and applying reasonable safeguards when storing or transmitting information.
While we take care to protect your personal data, transmission of data over the internet or by other means can never be completely secure. You are responsible for ensuring that any personal data you send to us is transmitted safely.
Your data protection rights
Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these may include:
Right of access: You can request confirmation of whether we hold personal data about you and request a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: You can object to processing where we rely on legitimate interests as the lawful basis, particularly in relation to direct marketing.
Right to data portability: In some cases, you can request a copy of your personal data in a structured, commonly used and machine readable format, and ask us to transfer it to another organisation where technically feasible.
Right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data, although we encourage you to contact us first so we can address your concerns.
Children's data
Our services are aimed at adults arranging moves. We do not knowingly collect personal data relating to children. If you believe we have collected personal data about a child, please contact us so that we can delete it where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
