Terms and Conditions

Man with Van Upminster Bridge Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Upminster Bridge provides transport, removal, delivery and associated services within the United Kingdom. By making a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Upminster Bridge, the provider of the removal and transport services.

1.2 "Customer" means any individual, business, partnership or organisation that books or uses the services of the Company.

1.3 "Services" means any man and van, removal, delivery, collection, loading, unloading, packing, transport, or related services provided by the Company.

1.4 "Goods" means any items, property or belongings that the Customer requests the Company to transport, move, handle, store or otherwise deal with.

1.5 "Booking" means a confirmed request by the Customer for the Company to provide Services on a specific date and time, whether made online, in writing or verbally.

1.6 "Working Day" means any day other than a Saturday, Sunday or public holiday in England.

2. Scope of Services

2.1 The Company provides man and van and small removal services, including local moves, item collections and deliveries, and transport of domestic and commercial Goods.

2.2 The exact scope of the Services for each Booking will be set out in the confirmation provided to the Customer, which may include the date, time, vehicle size, number of operatives, starting address, destination address and any agreed additional services.

2.3 The Company reserves the right to use such route and method of transport as it considers appropriate, taking into account safety, efficiency and road conditions.

2.4 Unless expressly agreed in writing before the Booking is accepted, the Services do not include storage, disconnection or reconnection of appliances, dismantling or reassembly of furniture, or the packing or unpacking of Goods.

3. Booking Process

3.1 Bookings may be made by the Customer via the Company’s website, through an online form, or by any other method made available by the Company from time to time.

3.2 When requesting a quote, the Customer must provide accurate and complete information, including but not limited to the location addresses, access details, approximate inventory of Goods, any special handling requirements, and any parking or timing restrictions.

3.3 Quotes are provided based on the information supplied by the Customer. If the information proves to be inaccurate or incomplete, the Company reserves the right to adjust the price to reflect the actual work required.

3.4 A Booking is only confirmed when the Company has accepted the Customer’s request and, where applicable, the required deposit has been received. Any provisional or tentative times given prior to confirmation are not guaranteed.

3.5 The Customer is responsible for checking the Booking confirmation and ensuring that all details are correct. Any errors must be notified to the Company as soon as possible and no later than one Working Day before the scheduled service time, where reasonably possible.

4. Customer Responsibilities

4.1 The Customer must ensure that:

(a) Proper and adequate access is available at both the collection and delivery addresses, including appropriate parking arrangements for the vehicle.

(b) All Goods to be moved are suitably packed, secured and ready for transport, unless packing services have been expressly agreed as part of the Booking.

(c) Fragile, valuable or delicate items are clearly identified and separately packed, and any special instructions for handling such items are provided prior to the start of the Services.

(d) Any necessary permissions, permits or parking dispensations required for loading and unloading are obtained in advance.

4.2 The Customer, or an authorised representative, must be present at the collection and delivery locations during the Services to supervise the work, provide instructions, and check that all Goods are collected and delivered.

4.3 The Company is not responsible for:

(a) The contents of any boxes, bags, containers or furniture drawers that have not been packed by the Company.

(b) Dismantling or reassembling units, fixtures or fittings unless agreed in writing before the Booking.

(c) Moving items that are excessively heavy, unsafe to move, or which may cause damage to property or pose a risk to health and safety.

5. Payments and Charges

5.1 Charges for the Services will be communicated to the Customer prior to confirmation of the Booking. Pricing may be based on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the job.

5.2 The Company reserves the right to request a deposit to secure the Booking. Where a deposit is requested, the Booking will not be confirmed until the deposit has been received in full.

5.3 Unless otherwise agreed in writing, the balance of any charges is due on completion of the Services on the day of the move. Payment methods will be specified by the Company and may include cash, bank transfer, card payment or other approved methods.

5.4 If the Services are extended beyond the agreed time due to delays caused by the Customer, additional Goods, or factors outside the Company’s control, additional charges may apply at the Company’s standard rates.

5.5 Where the Customer fails to make payment on the due date, the Company reserves the right to:

(a) Charge interest on overdue amounts at the statutory rate; and

(b) Withhold further Services until the outstanding sum is settled.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a Booking by giving notice to the Company. The cancellation policy set out in this clause will apply.

6.2 If the Customer cancels a Booking more than 48 hours before the scheduled service time, any deposit paid may be refunded at the Company’s discretion, less any reasonable administrative costs.

6.3 If the Customer cancels a Booking within 24 to 48 hours of the scheduled service time, the Company may retain part or all of the deposit, or charge up to 50 percent of the estimated fee, to cover the lost opportunity and administrative expenses.

6.4 If the Customer cancels a Booking within 24 hours of the scheduled service time or on the day of the move, the Company may charge up to 100 percent of the estimated fee.

6.5 In the event that the Customer wishes to change the date, time, or details of the Booking, the Company will use reasonable efforts to accommodate the request but does not guarantee availability. If the requested change results in higher costs, the Customer will be notified and must agree to the revised charges before the Booking is amended.

6.6 The Company reserves the right to cancel or postpone a Booking where it is unable to provide the Services for reasons beyond its reasonable control, including adverse weather conditions, vehicle breakdown, staff illness, or other circumstances amounting to force majeure. In such cases the Company will offer an alternative date or a refund of any deposit paid, as appropriate.

7. Liability and Limitations

7.1 The Company will exercise reasonable care in handling, loading, transporting and unloading the Customer’s Goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this clause.

7.2 The Company’s total liability for loss of or damage to Goods arising out of or in connection with the Services shall not exceed a reasonable replacement value of the affected items, subject to a fair assessment of age, condition and depreciation.

7.3 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to adequately pack or protect items, unless packing was carried out by the Company.

(b) Damage to Goods that are inherently fragile, delicate or prone to damage, including but not limited to glass, mirrors, ceramics, electronic equipment, artworks, and antiques, unless the Company has been expressly informed of their nature and agreed in writing to accept a higher level of responsibility.

(c) Any indirect or consequential loss, including loss of profit, loss of business, loss of contracts, or loss of opportunity.

(d) Damage caused by vermin, weather conditions, or other events beyond the Company’s reasonable control.

7.4 The Customer must report any loss or damage in writing as soon as reasonably practicable and, in any event, within seven days of the completion of the Services. Failure to notify the Company within this period may affect the ability to investigate and resolve the matter.

7.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

8. Excluded Items

8.1 Unless expressly agreed in writing before the Booking, the Company will not transport or handle:

(a) Hazardous materials, including flammable, explosive, corrosive, or toxic substances.

(b) Live animals or plants.

(d) Cash, jewellery, precious metals, valuable documents, or items of exceptional value.

8.2 If any such prohibited or excluded items are included in the Goods without the Company’s knowledge, the Company will not be liable for any loss, damage or delay in relation to those items and reserves the right to remove or dispose of them safely.

9. Parking, Access and Delays

9.1 The Customer is responsible for ensuring that suitable parking is available for the Company’s vehicle at both the collection and delivery addresses. Any parking charges, fines or penalties incurred as a result of insufficient or restricted parking may be charged to the Customer.

9.2 The Customer must inform the Company in advance of any access issues, such as narrow roads, low bridges, height or weight restrictions, or limited access to buildings, including stairs, lifts or tight corridors.

9.3 If access is not as described or is significantly more difficult than anticipated, the Company may adjust the charges to reflect the additional time and labour required, or, where access is unsafe or impossible, may decline to complete all or part of the Services.

9.4 The Company is not responsible for delays caused by circumstances beyond its reasonable control, including traffic congestion, road closures, accidents, severe weather, or delays caused by third parties.

10. Waste and Disposal Regulations

10.1 The Company operates in compliance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will not remove domestic or commercial waste, rubble, chemicals, or any items classified as controlled waste unless this has been agreed and properly authorised.

10.2 Where the Customer asks the Company to dispose of any items, the Customer confirms that they are the legal owner or have the owner’s consent to arrange disposal.

10.3 Any disposal services provided will be carried out at authorised facilities in accordance with current regulations. Additional fees may apply for disposal or recycling services, which will be communicated to the Customer in advance where possible.

10.4 The Company reserves the right to refuse to transport or dispose of any items that it believes may be hazardous, illegal, or not compliant with waste regulations.

11. Insurance

11.1 The Company maintains appropriate insurance cover for its operations in line with industry practice. Details of cover, including any applicable limits or exclusions, are available on request.

11.2 The Customer is encouraged to arrange their own insurance for high value items or where additional protection is required beyond the standard cover provided by the Company.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should notify the Company as soon as possible so that the issue can be investigated and, where appropriate, remedied.

12.2 Complaints relating to damage, loss or service quality should be submitted in writing together with any relevant supporting evidence. The Company will aim to acknowledge and address complaints within a reasonable timeframe.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data for the purpose of managing Bookings, providing Services, taking payment, and handling enquiries or complaints.

13.2 The Company will handle personal information in accordance with applicable data protection laws and will not sell or share personal data with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy provided by law or under these Terms and Conditions shall operate as a waiver of that right or remedy.

15.3 The Customer may not transfer or assign any of their rights or obligations under these Terms and Conditions without the Company’s prior written consent.

15.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.

15.5 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services provided and supersede any prior understandings, representations or agreements, whether written or verbal.